Running a chapter
the captain’s deck
What only you can see, what you should hand to somebody else, and the five minutes a week that keep a chapter honest.
One good turn.
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The job, in three lines
Everything after this is detail.
You keep the room honest
Attendance and leads are counted automatically. Your job is to look at them and have the awkward conversation early.
You decide who joins
Requests come to you. Nobody enters the chapter without your say-so.
You should not do it alone
Three of these jobs can be handed to members you trust. Doing that is a sign of a healthy chapter, not a lazy captain.
1Red means yours
Tap your picture. Two items in the menu are red — they are the ones only a captain can see.
Red is the whole signal
If it’s red, an ordinary member does not have it. Nothing else in the app is that color, so there’s never any doubt about what is yours.
2And on the Members tab
Two more buttons sit above the roster: Record attendance, and Chapter options.
These are the two you’ll reach for most — one every meeting, the other perhaps twice a year.
3Set the chapter up
Chapter options holds the things that describe your chapter: its name, where it meets, which days, and how many speakers per meeting.
Three worth understanding
“Categories are exclusive” stops two members claiming the same trade. “Count vacation as an absence” decides whether a V hurts. “Insist contacts are awaiting a call” forces warm introductions.
4Share the load
Scroll down Chapter options to Privileges. Every member is a row; three jobs are columns. Check a box and that member can do that job.
The most useful screen here
Record attendance. Accept or reject a member. Withdraw a member’s lead. Give at least the first one away — a chapter where only the captain can mark attendance stops when the captain is ill.
5Mark who came
After each meeting, tap Record attendance, confirm the date, and check off everyone who was in the room.
Do it the same day
The report updates the moment you save, and everyone can see it. Left a week, nobody remembers who was there and the number stops being trusted.
6Someone wants in
A request to join arrives in your Messages tab, not by email.
The orange dot on Messages is the only nudge. Worth a glance whenever you open the app.
7Accept or reject
Tap the message. You see who they are and what they do, then decide.
Check the category first
If your chapter has exclusive categories, admitting someone whose trade is already taken is the one decision that causes an argument later.
8When someone can’t get in
On any member’s card, tap Sign-in link. It creates a one-time link you can text or read out to them.
Your rescue tool
Opening it lets them set a password and sign in — no username needed, and it expires in seven days. This is the answer when someone never found the confirmation email.
9Pulling a lead back
If a lead was sent in error, or the customer changes their mind, it can be withdrawn.
A captain can do this, and so can any member you have given the withdraw privilege to. Use it sparingly — a withdrawn lead disappears from the giver’s record too.
10Put it on your website
Create embed code builds a snippet you paste into your chapter’s own website. Check what you want visitors to see.
Nothing to install
It runs from our servers, like a Google Map. Your roster and reports stay current on your site without anybody retyping them.
Your week
Five habits, and the chapter runs itself.
Chapter options checked — days, categories, vacation rule
At least one privilege handed to a member you trust
Attendance recorded the same day as the meeting
Join requests answered — they wait in Messages
Sign-in link remembered, for when somebody is locked out
Where next
Getting startedJoining, and finishing your profile › Using LeadswitchSharing leads and reading the reports ›One good turn.
Every screen here is safe to explore in Demo mode first.